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Product Issues

Known issues you might come across and how to fix them.

Adding Product​

Errors while adding product and how to fix them

400 product_already_exists​

Description​

A product already exists for this organization and given SKU

Cause​

  • Every product you want to add/update to Pio needs to have unique SKU, attempting to add a product with SKU that already exists in Pio might lead to this issue.

Resolve​

400 product_sku_not_provided​

Description​

Product SKU not found in the insert product payload

Cause​

  • Payload SKU field is None
  • Payload has empty string in the SKU field

Resolve​

  • Provide valid string as SKU in the payload

500 unexpected_error​

Description​

Unexpected Error while adding product

Cause​

  • Failed to match existing product for given SKU and organization in Pio

Resolve​

  • Mostly probably bad data, contact warehouse admin

Updating Product​

500 pio_external_variant_id_not_found​

Description​

External variant id is missing for this product

Resolve​

  • Mostly probably bad data, contact warehouse admin